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Privacy Policy

Last updated: December 2024

1. Information We Collect

Account Information: When you create an account, we collect:

  • Name and email address (via Google OAuth)
  • Profile picture (if provided through Google)
  • Account creation and last login timestamps

Document Data: When you use our service, we process:

  • Document content you upload or paste for summarization
  • Generated summaries and audio files
  • Document metadata (file names, upload dates, processing status)

Usage Information: We automatically collect:

  • Number of documents processed per month
  • Feature usage patterns and preferences
  • Error logs and performance metrics
  • IP address and browser information for security purposes

Subscription Data: For paid users, we store:

  • Subscription plan and billing status
  • Payment information (processed securely by RevenueCat/Stripe)
  • Usage limits and consumption tracking

2. How We Use Your Information

Service Provision:

  • Authenticate your account and provide secure access
  • Process documents and generate AI-powered summaries
  • Create voice narrations using text-to-speech technology
  • Store and manage your generated content

Account Management:

  • Track usage against subscription limits
  • Process subscription upgrades and billing
  • Send important service notifications
  • Provide customer support

Service Improvement:

  • Analyze usage patterns to improve our AI models
  • Monitor system performance and reliability
  • Develop new features based on user needs
  • Ensure security and prevent abuse

Legal Compliance:

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect our rights and prevent fraud

3. Data Storage and Security

Security Commitment

We implement enterprise-grade security measures to protect your data and maintain your privacy.

Storage Infrastructure:

  • All data is stored securely on Supabase (PostgreSQL) with encryption at rest
  • Audio files are stored in encrypted cloud storage with secure access controls
  • Database connections use SSL/TLS encryption in transit
  • Regular automated backups ensure data recovery capabilities

Access Controls:

  • Row-level security ensures users can only access their own data
  • API authentication using secure tokens and OAuth 2.0
  • Administrative access is limited and logged
  • Regular security audits and vulnerability assessments

Data Retention:

  • Account data is retained while your account is active
  • Generated content is stored until you delete it or close your account
  • Usage logs are retained for 12 months for service improvement
  • Deleted data is permanently removed within 30 days

4. Third-Party Services

Google OAuth: For secure authentication. Google's privacy policy applies to the authentication process.

Supabase: For database and file storage. Data is processed according to Supabase's privacy policy and security standards.

ElevenLabs: For text-to-speech voice generation. Text summaries are sent to ElevenLabs for audio generation but are not stored by them.

Paddle: For subscription billing and payment processing. Payment information is handled securely by these PCI-compliant services.

Netlify: For website hosting and content delivery. Standard web hosting logs may be collected for performance and security purposes.

Data Sharing: We only share data with these third-party services as necessary to provide our service. We do not sell or rent your personal information to any third parties.

5. Your Rights and Data Control

Access and Portability:

  • View all your data through your dashboard
  • Download your generated summaries and audio files
  • Request a complete export of your account data

Correction and Updates:

  • Update your profile information at any time
  • Correct any inaccurate data in your account
  • Modify your communication preferences

Deletion Rights:

  • Delete individual documents and generated content
  • Request complete account deletion
  • Data will be permanently removed within 30 days of deletion request

Communication Control:

  • Opt out of marketing communications (service notifications will continue)
  • Choose your preferred communication methods
  • Control notification frequency and types

6. Data Deletion Policy

Account Deletion Process

When you delete your account, all associated data will be permanently removed according to the timeline below.

Immediate Deletion (within 24 hours):

  • Account access is immediately revoked
  • Personal profile information is removed
  • Active subscriptions are cancelled

Within 7 days:

  • All uploaded documents and generated content
  • Audio files and shareable links
  • Usage history and preferences

Within 30 days:

  • Backup copies and archived data
  • Anonymized usage analytics (personal identifiers removed)
  • Billing and transaction history (as required by law)

Legal Retention: Some data may be retained longer if required by law, such as billing records for tax purposes or data subject to legal holds.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

General Support: support@aicompliancewhisperer.online

We will respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request."