Refund Policy

Nature of Service: Our service provides instant digital access to:

• AI-powered document summarization capabilities
• Text-to-speech voice generation features
• Cloud storage for generated content
• Premium processing speeds and unlimited usage

Immediate Access: Upon successful payment, you immediately gain access to all Pro features. This instant delivery of digital services affects our refund policy as outlined below.

Consumption-Based Service: Our service is consumed through usage - each document processed and voice file generated represents immediate value delivery that cannot be "returned" in the traditional sense.

Service Consumption Includes:

• Processing any documents through our AI summarization engine
• Generating voice narrations using our text-to-speech service
• Accessing unlimited document processing capabilities
• Using priority processing features
• Storing content in our premium cloud storage

Exceptional Circumstances: Refunds may be considered in the following rare cases:

• Technical issues preventing service access for more than 48 hours
• Billing errors or duplicate charges
• Unauthorized charges due to account compromise
• Service failure to deliver core functionality as advertised

Refund Process: If you believe you qualify for a refund under exceptional circumstances, you must contact us within 7 days of the charge with detailed information about the issue.

Cancellation Process:

• Cancel your subscription anytime through your Paddle account dashboard
• Cancellation is managed through Paddle V2 for secure processing
• No cancellation fees or penalties apply
• Cancellation takes effect at the end of your current billing period

Access After Cancellation:

• Continue using Pro features until your current billing period ends
• Automatically revert to Free plan limits after subscription expires
• Retain access to previously generated content
• Can resubscribe at any time to regain Pro features

Data Retention:

• Your account and generated content remain accessible
• No data is deleted when you cancel your subscription
• Free plan usage limits apply to new document processing
• Previously generated audio files remain available for download

Common Billing Issues We Can Help With:

• Duplicate charges or incorrect billing amounts
• Failed payments that resulted in service interruption
• Subscription plan changes not reflected correctly
• Charges after subscription cancellation
• Currency conversion or international payment issues

Resolution Process:

• Contact our billing support team with transaction details
• Provide screenshots or documentation of the issue
• We will investigate and respond within 2-3 business days
• Legitimate billing errors will be corrected promptly

Payment Processor Disputes: If you dispute a charge with your bank or credit card company, please contact us first. We can often resolve issues faster than the formal dispute process and avoid potential service interruptions.

Account Suspension: Chargebacks or payment disputes may result in temporary account suspension until the issue is resolved. We encourage direct communication to avoid service disruption.

Free Plan: Our free plan provides permanent access to limited features with no payment required. This is not a trial but a permanent offering with usage limits.

Promotional Pricing: Occasionally, we may offer promotional pricing for new subscribers. These offers:

• Are subject to the same refund policy as regular subscriptions
• Cannot be combined with other offers unless explicitly stated
• May have specific terms and conditions outlined at the time of offer
• Automatically renew at standard pricing unless cancelled

Educational and Non-Profit Discounts: Special pricing for qualifying organizations is available upon request and verification. Contact our sales team for more information.